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If you would like to become part
of our team, please send an email with your attached resume
and contact information to jobs@phoneco1.com.
Please send your resume in a PC compatible format: .doc, .pdf
or .txt.
PhoneCo is an Equal Opportunity Employer.
Inbound Customer Service Representative
Inbound Sales Representative
Inbound Customer Service Representative
Posted on July 20, 2006
Primary Position Objective:
The team members are responsible for taking inbound calls at the
1-800-4-A-PHONE call center handling all customer inquiries. The
responsibilities of the Inbound Customer Service Representative
will include:
Job Duties:
- Interacting with customers to determine their needs, address outstanding
issues and provide resolutions and recommendations
- Providing superior service regarding product information concerning,
repair, billing and service establishment time frames
- Contributing to individual and team customer service goals
- Being proactive and responsive to internal and external customers’ needs
Qualifications:
- Previous customer service experience a must
- Strong problem solving and research ability
- Goal oriented
- Ability to work in a fast-paced environment
- Ability to multi-task and work well in a dynamic business environment
- Ability to work independently, as well as part of a team
- Superior customer service skills and ability to maintain positive
working relationships
- Strong organizational skills and attention to detail
- Excellent verbal and written communication skills
- Ability to type 35 wpm
Shift:
- Full time positions with day shifts
Apply Now
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Inbound Sales Representative
Posted March 19, 2004
Primary Position Objective:
Growing the Company’s prepaid phone service customer base. The team members are responsible for taking inbound calls at our call
center, and turning inquiries into sales. The responsibilities of the Inbound Sales Representative will include:
Job Duties:
- Interacting with customers, determining their needs and selling
them prepaid local service along with features that will satisfy their needs
- Keying data and managing complex order processing
- Providing superior service regarding product information, pricing and availability of service in their area
- Contributing to individual and team sales goals
- Being proactive and responsive to internal and external customers’ needs
- Locating and researching service addresses utilizing Street Address Guide (SAG) software
Qualifications:
- Previous sales and customer service experience a must
- Strong closing ability
- Goal oriented
- Ability to work in a fast-paced environment
- Ability to multi-task and work well in a dynamic business environment
- Ability to work independently, as well as part of a team
- Superior customer service skills and ability to maintain positive working relationships
- Strong organizational skills and attention to detail
- Excellent verbal and written communication skills
- Ability to type 35 wpm
Shift:
- 10:00am 7:00pm (assigned to all new hires)
- Every other Saturday from 10am 4pm
- 40-hours/per week
Apply Now
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